Citizen services and governance systems with accountability built in.
Korvante helps agencies modernize case handling, eligibility, and policy workflows, wrapping systems like ServiceNow, Salesforce, Tyler, and legacy mainframes with accountability built in.
Workflow · human review · audit trail
What is holding public-sector teams back.
Batch mainframe eligibility for SNAP, Medicaid, and benefits leaves citizens waiting days for a determination, and high-friction intake (permitting, case routing, inquiries) is handled by hand.
Caseworkers re-enter handwritten field notes back at the office, and modernization has to respect governance, accessibility, and records obligations rather than cut corners.
The right approach is an operating layer that helps teams interpret policy, coordinate work, and preserve auditability across every case and decision.
Built into ServiceNow and Salesforce, not bolted beside them.
Each capability runs inside the systems your teams already use, with review and a record of every action.
Systems we integrate
Case workflow modernization
Wrap ServiceNow, Salesforce, Tyler, and legacy systems with real-time APIs and policy-aligned routing, with human oversight at every step.
Policy and document intelligence
Turn dense statutes, guidance, and internal policy documents into searchable, operationally useful knowledge.
Accessible service experiences
Support multilingual, accessible, and staff-assisted service interactions across digital and assisted channels.
Where custom AI software can take work off the queue.
Common deployments for this sector, adapted to the client’s systems, controls, and teams.
Citizen case management
Improve intake, routing, and follow-up with structured workflows that reduce backlogs and repeat contact.
Eligibility acceleration
Speed SNAP, Medicaid, and benefits determinations by wrapping batch mainframe systems with real-time APIs and assistive review.
Field case capture
Let caseworkers capture and update cases in the field instead of re-keying handwritten notes later.
Next step
Planning a public-sector operating layer?
We can walk through the use cases, integration approach, and governance model that fit your environment.